Design Revolution: the power of CAD-CAM

Internationally-renowned designer, master jeweller and artist, Rex Steele Merten explains everything you need to know about computer-aided design.

It may surprise jewellers to learn that the computer aided design and manufacturing programs (CAD-CAM) relevant to the jewellery industry had their origin in Euclidean geometry.

While he could never have foreseen today’s application of his theories, Euclid of Alexandria, in his 350 BCE treatise on mathematics, The Elements, defined many of the postulates and axioms of the geometry upon which today’s 3D software programs and systems are built.

It may further surprise that CAD-CAM programming as we understand it today, began in the auto factories of Renault and Citroën in France.

In the early 1950s, French design engineers, Pierre Bézier at Renault and Paul de Cateljau at Citroën, came up with a mathematical construct which became the Non-Uniform Rational Basis Spline or NURBS.

Their discovery became the basis for all 3D computer graphics. Remarkably, neither man knew of the other’s research, but because Bézier published his work, he was immortalised in the computer-generated curve known today as the Bézier Curve.

The speedily changing development of this technology has changed our world forever.

Only a decade ago 3D graphics programs were once the exclusive purview of high-end operating systems such as Silicon Graphics; their cost only justified for use by economically viable automobile, shipbuilding and aerospace production, or industrial and architectural design, medical prosthetics and multi-million dollar movies.

Today, the availability and power of the average home computer has made techniques unheard of by engineers of the 1960s accessible to all.

Some individual jewellers and jewellery production companies are embracing these computer programs as an alternative way to design and produce jewellery. Others reject or even fear this technology, viewing it as either irrelevant or worse, the end of the jewellery manufacturing industry as they knew it.

Some glibly dismiss this new-fangled technology with the phrase ‘garbage in, garbage out’ as though to hopefully exorcise the suspected diabolical reality lurking beneath the deceptively simple acronym, CAD-CAM.

‘Garbage in, garbage out’ is true in the sense that a poorly conceived jewellery design, no matter through what CAD-CAM program it is processed, will result in an unsatisfactory piece of jewellery.

However, the efficiency, availability and power of modern CAD-CAM jewellery programming is drawing an increasing number of jewellers to this versatile new tool. Not all have the money, time or inclination to retrain themselves to personally manage the remarkable complexity of these highly specialised 3D computer programs and peripherals, but they certainly want the advantages inherent in the technology.

As a result there are growing numbers of suppliers who are offering this technology as an important, perhaps even vital, adjunct to their existing services.

Critics of this contemporary process forget that most designer and manufacturing jewellers by their very training enjoy a unique vocational tradition which is not commonly shared by the manufacturers of other modern products.

Equally, their clients bring an expectation to acquiring jewellery which they would never bring to purchasing a computer or a television or a car.

Traditionally, the very best jewellery has been individually designed and hand-crafted. This skill has been highly valued for millennia. During the early Egyptian dynasties, jewellers and goldsmiths were honoured as a priestly caste.

In later ages, Renaissance jewellers such as Benvenutto Cellini were held in high regard by their patrons and to this day their work is virtually priceless. Perhaps many of the artisan jewellers of the 17th century were as appalled by the Industrial Revolution, and the way it brought jewellery-making into the factory as today’s critics are of CAD-CAM jewellery processes.

The traditions of jewellery manufacturing combined with the expectations of the buying public will ensure that well-designed, competently made jewellery will always enjoy a market.

Perceptive, educated manufacturers and their clients will continue to appreciate the inherent value and durability of an individually designed and handcrafted piece

The personally designed, unique piece with its never-to-be- repeated details of precious metals and gems carries an emotional freight which can never be under-valued.

We live in a world of almost unimaginable choice compared to earlier generations.

Manufacturing technologies must be flexible enough to offer satisfaction to such a wide demand.

Many jewellery purchasers are reassured by trends. They don’t want a ring or pendant to look too different to what is acceptably popular at the time of purchase. Jewellery chains and buying groups want to offer equivalent stock items across all their stores.

Enter the CAD-CAM jeweller. With current computer programs a ring for example can be drawn in three orientations – plan, side-view and end-view.

Some companies that offer this service supply a formatted page upon which the jeweller can sketch his concept prior to it being loaded into the service provider’s computer.

The computer does the rest, turning the two-dimensional drawings into a 3D rendering on the computer screen where it can be tweaked and further refined to produce a wax model via a highly specialised wax-jet printer.

This stage of the process is where the pejorative ‘garbage in, garbage out’ may unfortunately apply.

If the computer operator doesn’t have a sound background in jewellery designing and manufacturing technique, the result will be unsatisfactory.

Ideally the CAD-CAM jeweller-computer-operator will have this vital background.

Alternatively, the computer operator and the jeweller need to liaise with each other. Lapses in communication between widely separated parties, either technical or geographical, must be avoided.

On the positive side, we are seeing the emergence of a very specific skill-set where there is competence in both computing and jewellery manufacturing.

A young jeweller could establish an alternative and attractively lucrative career path by mastering 3D CAD-CAM modelling programs.

Just as techniques unheard of by engineers of the 1960s are now accessible to all, so will the power of computers increase, making them faster.

The programs too will become more intuitive, allowing for smaller inaccuracies in initial rendering of drawings to be automatically corrected.

The wax printing process is still evolving.

Wax printing builds up fine lines as the printer lays down the wax of the 3D model.

The coarseness of these lines is automatically governed by pixel settings in the program. The finer the lines, the longer the printing process; 12 to 24 printing hours are not uncommon.

The finer the lines, the less clean up, the less loss of precious metal and bench time.

Eventually we have a wax model.

Here is another pro and con area. Many jewellers are expert at carving jewellery by hand from wax and sending it off to the casting company.

Cast in precious metal, this is a genuinely unique creation. Once cast, it can never be recreated unless a rubber mould is taken from the metal casting.

Many jewellers want this uniquely creative design to be exclusively for their client.

Neither want it duplicated. Half an hour spent with the client to get the design perfect, then another hour or two on the wax. This jeweller’s expertise produces a much smoother wax and in a fraction of the time and cost for the CAD-CAM jeweller to achieve the same result.

“It is a truth universally acknowledged that to a man in possession of a good fortune…” cost is an important factor (let alone a wife – to paraphrase Jane Austen).

So what does it all cost? You’ll want a very powerful computer and need to choose Windows, Linux , Unix or Mac OS X operating systems; minimum $4000. A complete computer program will start around $5,000. Lessons may cost another $1,000at least, plus the months spent to develop competence. $60,000.00 should cover the specialised wax printing machine. You may also want to employ an expert computer operator-jeweller – at minimum, another $90,000 a year.

Alternatively some jewellers may prefer to buy and play with the CAD-CAM program themselves, creating the 3D file to their own satisfaction and sending that off to the service supplier and casting company who will have the wherewithal and expertise to turn their digital file into a beautiful piece of jewellery.

These are reasonable figures given start-up costs for most manufacturing ventures.

Piggy-backed onto an existing and well-established service, they become negligible. Efficiency is incontrovertible.

How much more efficient is it to have a program which not only helps design and build your piece of jewellery, but tells you to two decimal points of a gram how much of any particular precious metal at current cost will be used in the final piece – and all that while it is still only a computer file?

There is the added advantage of precise duplication for production runs. Further to these advantages is the degree of extraordinarily fine detail that can be designed into the piece. Complexity for its own sake is not a satisfactory element of design, but fine detail, well wrought and in attractive proportion to the whole is always desirable.

There is however one problem which is neither technological nor computer-related. It is about education and jewellery culture.

Some of the newer providers of CAD-CAM to jewellers have not had the advantage of a long term relationship or sufficient knowledge of the jewellery industry.

Some have come from an industrial engineering background and have hoped to add jewellery to their range of services.

They may have had extensive experience in plastics or non-precious metal components and now seek to expand into compatible areas.

A few of these newer providers lack the inside knowledge of jewellery culture that our longer established companies have understood and accommodated into their business dealings with jewellers

One such website includes the following judgement: “But then jewellers are mostly computer illiterate.  Find a manufacturing jeweller and try to get him to send you a jpeg file by email and you will surely agree with me as you see the blank look on his face.”

True or not, the statement lacks diplomacy and is hardly the best way to win and influence jewellery trade clients.

Those jewellery manufacturing companies and service providers prescient enough to embrace the technology and establish a foothold on the ground of this brave new world will reap the benefit. CAD–CAM jewellery is a way of the future.

The potential for both creativity and efficiency is only just being realised. CAD has opened up a new era of creativity which, far from being inimical, is complementary to the traditions and techniques of competent jewellers.

Like the motorised hand-piece, the air-hammer engraving and setting tools, the water torch, the laser or PUK welder, it is yet another wonderful tool bequeathed by modern technology.

What will the future bring?

Technological change is consistently increasing in speed.

Some changes will progress logically with changes in efficiency due essentially to existing systems becoming better and better due to sustained innovation. But there will also be massive changes, ‘disruptive technologies’ based on completely new paradigms.

In the 1980s Digital and Computervision were leaders in the market. Today neither exists. The legendary Silicon Valley booms and busts were caused by new disruptive technologies upsetting corporate apple carts.

Just as propeller-powered aircraft could not compete with jets, neither will today’s CAD software be able to compete with new products on the immediate horizon.

In just a few years we have seen iPods replace Hi-Fi, and many computers becoming redundant to iPads and iPhones. Change accelerates.

One day in the future a client may choose to visit a jewellery shop, either physically in person or online, and communicate with someone who will be a competent designer, jeweller, and computer operator all rolled into one.

They will tell the jeweller what they want or pick out design components from a 3D high-definition on-screen catalogue.

After some scaling up and down to show the finest detail and digital tweaking for ring size and choice of gems, a quote will be given and if acceptable, it will be produced as a wax model to be cast in metal.

The metal finishing and gem setting will be completed in a separate secure workshop. This may or may not be in Australia. The holding of large, expensive inventories of stock will be a thing of the past as will related security issues. The piece will be complete within the week, perhaps within days.

The only thing lacking will be the magic, but maybe that’s what the new technology will seem like anyway.

* * The author, Rex Steel Merten is an international-renowned designer, master jeweller and artist. Based in Sydney, he has won four Diamonds International awards, a Platinum Guild Inernational awards and six Australian Design awards. Phone Rex on (02) 9580 2808 or email rexsmerten@bigpond.com

Reinventing Peter W Beck

After more than 35 years selling wedding rings and precious metal products to Australian jewellers, Peter W Beck  is a well known name within the…

After more than 35 years selling wedding rings and precious metal products to Australian jewellers, Peter W Beck  is a well known name within the industry.

Now however the man behind the name is determined to make Peter W Beck equally well known outside the industry by turning his name into a brand.

“Consumer branding is certainly a major focus for us at the moment,” says Peter Beck.

“We are totally committed into turning Peter W Beck into a brand.”

Indeed, the company launched its first branded Peter W Beck collection – complete with point-of-sale display stands, instore brochures, a new website and a consumer advertising campaign – at Sydney’s JAA International Jewellery Fair in August.

Featuring the company’s most popular men’s and ladies’ wedding rings as well as some new especially-designed pieces, the collection was, according to Beck, enthusiastically welcomed by the industry.

“The reaction from retailers was excellent,” he smiles. “I think a lot of our customers had actually been waiting for us to launch a branded collection for quite a while.”

Nonetheless despite the successful reception, Peter readily admits that the company still has “many, many things to learn about branding” and stresses that the decision to brand its wedding rings was not made lightly.

“The idea to start branding our jewellery has been in the background of my mind for a number of years as I could see that branding was changing the retail environment.

“Over the years we’ve built up our business by developing business-to-business relationships with jewellers. While this has been a very successful strategy for us I could see that our competitors were taking a different approach and using consumer branding to encourage retailers to stock their products and end-consumers to buy them.

“I realised consumer branding would threaten our marketshare unless we did something. We couldn’t just stop and let our competitors chip away at a business formula we’ve used for 35 years.”

“We decided it was time to change out marketing strategy.”

Certainly change is something that Peter W Beck has embraced ever since starting his career in the precious metals industry straight after leaving school in Adelaide in 1962 at just 16 years of age.

Employed as a storeman/clerk for Engelhard Industries (a gold, silver, platinum and palladium supplier), Peter gradually moved into a sales role before being promoted to state manager.

Thirteen years later, he decided it was time for a change and left the company to start up his own eponymously named business.

“I started in business selling jewellers’ handtools and precious metals with $6200 capital, an attitude for customer service and a lot of bloody mindedness,” recalls Peter.

“I bought $6000 worth of precious metals from a man in Melbourne and $200 worth of tools from another in Melbourne and then opened for trading with a very small office in the Edments Building in the Rundle Mall.

“I was worried that I might not be able to pay the rent as I really had nothing apart from my stock so I just started calling on all my business friends I knew in the industry.”

The simple strategy worked.

“I would call everybody in the morning and deliver in the afternoon,” he says.

“Eventually the business grew to a point where I was surviving but I knew that I wasn’t going to go anywhere unless I started making more changes so I made the decision to start manufacturing my own standard gauge wire rather than to continue buying it from Melbourne.

“Although I had never been taught how to make standard gauge wire, I just focused on what I had observed over the years and started making it under my house. After a series of trials and errors I managed to develop the right techniques and produce a quality product.”

Peter’s “homemade” 9 and 18ct standard gauge wires proved popular and sales continued their upward climb – but not without a cost.

“I’d get orders in the daytime, make them up in the night time and then deliver them the next day,” says Peter.

“It wasn’t easy – there were so many times when I didn’t get to bed until about 4 o’clock in the morning – but I had this cycle going.”

After working at this exhausting pace for approximately three years, Peter decided the manufacturing side of his business had outgrown its space under his house and moved it into new premises in Adelaide’s eastern suburbs.

As the business continued to grow Peter gradually increased staff numbers to around 60 to meet the ever increasing work load.

He then decided it was time for another change in direction.

“I had my office in the Edments Building and the factory in the eastern suburbs and everything was going well but I was stressed between the two businesses so decided to remove myself from the jewellers’ tool business as I concluded that I am a ‘precious metals man’ and have been since my first day of work.”

Peter says the decision to focus solely on the precious metals side of the business was the right one as the company has since grown to be “the market leader in all things associated with precious metal products and services” including refining, casting and jewellery manufacturing.

Now headquartered in Adelaide’s Ottoway Park, Peter W Beck has 110 staff and offices in Perth and Brisbane as well as sales representatives in every Australian state and New Zealand.

Despite the growth and many changes that the company has undergone in the last 35 years, Peter is adamant  that the company’s fundamental business principals remain the same as when he opened for trading with just $6200 worth of stock.

“The things that really made the business from day one have always been service, quality products, competitive pricing and an ongoing ability to look for what customers are telling us they want and stretching our abilities as manufacturers to provide it.”

Peter strongly believes that his customers now want/need brands to sell to their customers and has therefore created one.

“Consumer branding is the key for our next stage of development – and for our customers’ development.

“In October 2009 Laura (the company’s marketing manager Laura Sawade) and I decided that we were going to launch the Peter W Beck brand – we were going to do it and succeed.

“We undertook a very structured process and asked ourselves a lot of questions before launching the brand to market. We had to decide exactly what we were going to do; why we were going to do it; how long it would take; how much it was going to cost; and how it would benefit the retailer.

“We were also hopeful that when we launched our brand we would get some benefit from our reputation in the past and that we would be able to be able to springboard from that – and that has certainly proven the case.

“We are however still aware that we face a massive learning curve in branding but look forward to meeting the challenge like we have met other ones before.”

Indeed, Peter W Beck seems set to keep meeting challenges in the Australia and New Zealand jewellery industry for a long time to come – with or without consumer branding.

“We will keep changing our products and services to offer the industry exactly what it wants while always retaining our world-class standards.”

Gerard McCabe – a fortunate business

On the cusp of launching his store nationally, Adelaide-based jeweller Gerard McCabe explains why the McCabe family name is still going strong despite the fact…

Gerard McCabe may have opened the doors to his first jewellery store on April 1 in the midst of a recession but his success in the 24 years since certainly prove that the decision wasn’t foolish.

In fact April 1, seems be a date of good, rather than bad, fortune for Gerard and his thriving Adelaide business, Gerard McCabe Jewellers.

The company moved into its current head office/workshop on April 1 in 2006 and began the lease on its third retail store on April in 2009.

Family History

Perhaps even more coincidentally, Gerard’s grandfather Frank took on his first partner in his jewellery business on the same date 77 years earlier. 

Although Frank, began his career as a tailor running his own business in Adelaide’s Pirie Street, the arrival of the Depression caused him to rethink his future and convert the store into Frank McCabe Jewellers in 1932 to “buy and sell sovereigns”.

According to Gerard, this was an extremely lucrative venture at the time.

“There were so many customers that my father used to serve some customers and then race out the back of the store to the Mint to cash in the coins so he could purchase more from the next ones.”

A year later Frank wanted to expand the business but as “bank loans were almost impossible to get” he opted to take on a friend, Eric Simmons, as a partner instead.

Eric’s cash injection and coveted gold buyer’s license saw the business flourish for the next 30….years.

The business grew even further when Patrick, the eldest of Frank’s eight children, joined in the late1940’s.

Patrick spent his early years working on the bench but rapidly progressed to become the store’s opal buyer, valuer and designer.

Gerard says the store thrived during these years as an opal exporter, a gemstone and stock wholesaler and a retail-manufacturing outlet, but after Frank’s death in 1974 business started to wane and Frank’s share was sold to Eric.

Sadly for the remaining McCabes, this meant that the Frank McCabe Jewellers name lived on but the business was no longer in the family’s hands – although Patrick continued to work for Eric until his retirement in 1986.

The New Generation  

Fortunately though Frank McCabe’s legacy now also lives on in Gerard McCabe Jewellers which was started by his grandson (Patrick’son) Gerard McCabe 12 years after the sale of Frank McCabe Jewellers.

“My wife Pauline and I opened our store in Room 428 of the Edments Building on April 1 in 1986,” recalls Gerard.

Gerard, who had worked at Frank McCabe Jewellers with his father and managed a chain of jewellery stores said he had a strong desire to run his own business like his grandfather.

“We (Pauline and I) liked the ethos in my grandfather’s store much more than that in the chain stores I had worked in,” he says. “We really wanted to sell jewellery that we liked with people we liked to people we liked.

“Our store in the Edments Building really was just a large storeroom without any windows but it was our own business so we were happy.

“Dad (Patrick) was worried that we were opening up in a recession but I said ‘Dad it is the only time I’ve got’.

And indeed it proved to be fortuitous timing as the Gerard “took $10,000 worth of orders” in the store’s first day.

“My strategy for success was simply was talk to as many people as possible,” he laughs.

“I didn’t inherit the money associated with the original McCabe jewellery store but I was fortunate to have inherited the McCabe name, which was a well-respected name thanks to my grandfather and father, and a hatbox full of some of Frank’s old jewellery.

Both helped Gerard and Pauline establish their fledgling business.

“We literally started trading with some of grandfather’s old broken up jewellery that I repaired,” says Gerard, “and people who already knew and trusted the McCabe name became some of our first customers.”

Gerard says the business also benefited greatly from its location.

“Although we weren’t on the street level we were surrounded by suppliers so when customers wanted to look at emeralds or any other gemstone I would just go out the back to one of the gemstone dealers next to us and bring back a tray of 500 emeralds.

“People got a really good deal and thought we had all this stock but in actuality we had nothing.”

Gerard and Pauline, assisted by Patrick, stayed in the Edments Building for three years until spiralling rent costs “forced” them to look for new premises.

“We’d grown our business and just couldn’t turn over any more stock so we really had to move.”

The McCabes found a suitable shop in the Adelaide Arcade and moved in a week after Patrick died.

“It was a difficult time losing dad as he was a great support personally and professionally,” says Gerard.

“He didn’t have money to give me but he had tremendous expertise (he was an expert valuer and a government opal adviser) and helped me a lot in the day-to-day running of the business.”

Although somewhat overshadowed by Patrick’s death, the move into the Adelaide Arcade in 1989 nonetheless increased the store’s turnover by 51 percent in the first year.

Two years later, the store expanded into the shop space next door and increased annual sales by another 48 percent.

Since then the company has opened another store in Rundle Mall in 2002, a head office/workshop in Gawler Place, and relocated the Adelaide Arcade store to the entrance to the arcade in 2009.

Brand new beginning

Having established the brand in the South Australian jewellery market, Gerard now plans to expand the reach of the family name further.

“We’re trying to focus on being a brand and grow into the next level,” he says.

“So in 2005 we decided that as we didn’t like the way we were travelling with other people’s brands we better develop our own brand and have been slowly doing so ever since.”

Today the company has developed an extensive collection of branded jewellery and will begin producing its own watches this year.

“We are now at the stage where we don’t carry anyone else’s brands,” beams Gerard.

“We are happy to just promote our own brand as people know and respect our name.”

The company’s promotion of the Gerard McCabe Jewellers’ name is certainly extensive with advertisements in South Australia’s Unique magazine and Adelaide Advertiser newspaper as well as national publications such as Harper’s Bazaar and Madison.

The company also recently held its second annual Noir fashion event which featured 30 models wearing black designer clothing and Gerard McCabe own jewellery.

The event, which won the title of best fashion event in South Australia in 2009, attracted around 400 guests at $38 a ticket and was lavishly covered in Adelaide’s newspapers and magazines as well on the local television and radio stations.

“The media response blew us away,” says Gerard. “We couldn’t believe the success of it.”

In addition to traditional media advertising and promotions, Gerard is now also targeting new social media networks such as Facebook and Twitter to garner the attention of younger jewellery buyers.

“We know our name reaches the baby boomer market really well but we also know we need to connect with Generation X and Y if we really want to thrive as a brand,” explains Gerard.

“We want to encourage younger people, who are the future of our business, to see us as a good brand for them – aspirational but within reach.”

To achieve this goal, Gerard McCabe Jewellers has its own Facebook page and Twitter account.

Furthermore, to ensure success with future generations, three of Gerard’s four children are now also playing an active role in the business.

26 year-old Justin is manager of the arcade store, 28 year-old Jessica is marketing manager and 20 year-old Daniel is a sales person in the Rundle Mall store. 23 year old Lauren occasionally consults with her marketing expertise.

Together, they are determined to turn the Gerard McCabe name into a national brand – the first interstate store is due to open in the coming year.

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