Jeweller profile – Ian Brookes

JAA Member Ian Brookes was fortunate to fall into the industry over 30 years ago after receiving an SOS call from an Adelaide chain making…

JAA Member Ian Brookes was fortunate to fall into the industry over 30 years ago after receiving an SOS call from an Adelaide chain making company.


“A friend needed staff in a hurry and when I got the call and started working at the company, I instantly knew that this is what I’d do for the rest of my life,” recalls Brookes.


“Making jewellery suited my strong mechanical aptitude, combined with my love of art and design, it was a perfect match and I’ve never looked back.”


Prior to working as a jeweller, Ian worked as a carpenter and bricklayer. “I was working in a trade that I knew was not something I could do forever,” Brookes said.


“When I started in jewellery I thought, you’ve got to be kidding – I get to work in air conditioned comfort, I can be creative, it’s not physically demanding and importantly I could do this up until retirement,” he said.


So downing shovels and tools, Ian embraced jewellery and years later he has achieved success, satisfaction, enjoyment and has formed life long relationships.


“I have been fortunate to succeed in an industry that I have a real passion for. I’m also incredibly lucky to work with a business partner, David Everett, who shares the same passion,” Brookes said.


“We remind ourselves regularly how lucky we are to be jewellers – we get to make beautiful things for our customers and then they thank you, while handing you money!” he added with a smile.


According to Brookes success hasn’t come without hard work. “Both David and I have a strong work ethic. We spend many hours working in or promoting our business and our industry.”


“I am also on the JAA SA/NT Committee and am a previous JAA Board member, so I’m not left with a great deal of personal time. What little time I do get I make the most of spending it relaxing with my wife Sue, our daughter Hayley and my baby – an Indian Scout motorbike!” he said.


“The JAA has played an important role in our business and whilst my personal time is little, I feel rewarded by my role with the JAA.”


“Although we take advantage of the Qantas Club and Jewellers Block Insurance discounts, the JAA gives us the sense of community – that’s what I like!”


“We belong to a relatively small industry and are open to threats from around the world.”


“There is not a lot I can do as an individual to keep our industry strong, but as a group we can move mountains. It’s nice to know there is someone out there ready to swing the bat for me should I ever need it.”


“I’m obviously a bit biased, but I really enjoy rubbing shoulders with all the local people in the trade at the networking functions and working with the TAFE colleges to help foster the next generation of Australian jewellers. I only wish more people would get involved – and this is something we are trying to do as an association.”


So how does Ian Brookes, the jeweller, see the future of our industry?


“Our industry is changing so quickly, particularly within the retail space. I believe some of the full retail stores will probably increase their presence online, similar to how we’ve seen the electronic and department stores shift recently.”


“The manufacturing jewellers will probably stay mostly unchanged, or maybe grow slightly, as buyers seek a higher quality alternative to the mass produced majority of today’s jewellery.


“I also think the Australian market will become flooded with branded products, sourced both locally and internationally trying to be the next big thing,” he said.


“But one thing is for sure, businesses will thrive if they treat people, customers, suppliers and staff, with respect.”


“All the staff at EverettBrookes treat our customers how they would like to be treated. No matter how difficult or ridiculous the request, it is pretty hard to have a bad outcome if we are communicating with empathy and on the same level as our customer,” he said.

Further reading:

How to promote your jewellery business on social media

The best publicity campaign is a consistent and cost-effective promotion of your brand, starting with your target audience, and spreading outwards to their connections, so…

The best publicity campaign is a consistent and cost-effective promotion of your brand, starting with your target audience, and spreading outwards to their connections, so you retain your old customers and attract new ones.
In the past, jewellers and other businesses had to rely on print media and television advertisements to consolidate their word-of-mouth promotions – the problem with TV and print advertising was that these were expensive advertising methods that did not give measurable results.
Today, you can launch your own social media campaign and take control of your brand advertising, by interacting directly with customers and understanding what they want from you. This enables you to build a platform of past, present and future customers, while increasing the visibility of your brand, whether you are a small independent business or a large franchise.
So what are the steps involved in creating an effective social media platform to promote your jewellery business?

Define Your Brand


In order to “sell” a clear vision of your brand, you need to define it. Identify your target audience and consider what they are seeking from you – whether it is a unique edgy design, timeless luxury, ethical sources of material, or personal collectibles. Write a short statement that describes exactly what you are offering your customers.
Once you have defined your brand, based on what your target customers want, you must ensure that every social media post conforms to this brand statement. Customers will not retain a memory of your business if your brand message is confusing or inconsistent.

Create Your Social Media Platform

You can expand your social media profile over multiple platforms – Facebook, Twitter, Instagram andYouTube,as well as your web page. While each platform has its own voice and appeals to your target audience in a different way, you do need to ensure that all of them retain a consistent visual message, based on how you have defined your brand.
If you prefer to keep your social media profile simple with just one platform, choose Facebook as this is the most versatile and comprehensive forum. With Facebook, you can share photos, and relevant news stories to engage followers in a conversation, while you can also promote your latest products or any upcoming sales or special deals.
Most important of all, Facebook is the site people use to keep in contact with their extended family and friends, so you have the opportunity to expand your audience when loyal customers share your posts or start conversations in the comments section.

A Post a Day Keeps Followers Engaged


While social media promotion can be cost-effective, it also takes time. And it is easy to fall into the trap of constantly posting content or engaging too much with readers. This is time you could invest into other aspects of your business.
A good rule of thumb is to post once or twice a day on both Facebook and Instagram. One post a day keeps your customers engaged – setting a maximum of two posts a day ensures that you are making an impact on your audience, and your content is fresh and relevant.
Try to vary your posts, with a range of different material. Sales messages should only take up about 15% of your content – mix it up so your followers don’t get tired of endless sales pitches. The rest of your content can be a mixture of images, news stories and conversational pieces.
For news stories, set up a newsfeed, such as Feedly, to send you links to relevant articles so you can share newsworthy articles with your followers. Posting articles sourced from Feedly will also encourage conversation among your followers.
Catch their attention with an article about the world’s most expensive diamond or the latest celebrity fad. This will keep your site interesting and up-to-date and also helps vary your content so you’re not just selling jewellery, you’re also starting a conversation.
Check your social media platforms regularly throughout the day, to ensure that comments remain courteous.

The Power of Imagery

When people browse the Internet, they are particularly drawn to appealing photographs, and as a visual product, jewellery is particularly easy to promote online.
Instagram is the perfect forum for displaying beautiful and compelling images online, so if you have a talented photographer on your team, you can experiment with uniquely creative pictures of your jewellery. This will attract followers who might not necessarily be in the market to buy jewellery right now – by building brand awareness, you will attract a long term market.
Twitter is perhaps the least engaging platform for a jewellery business, as there is no visual component, but you could use it to promote your other platforms, by tweeting short succinct messages about upcoming sales or blogs, or even promoting thought-provoking discussions taking place on Facebook.

Let Your Customers Do the Talking


One of the key elements of a social media presence is the ability to engage in a conversation with your followers.
Ask your followers to give their opinion about various colours and styles and designs, so you can learn more about what they like. This is valuable and cost-effective market research as you can hear directly from your target customers. Alternately, help them solve a problem with articles about caring for jewellery or choosing the right ring design or how to shop ethically.
Create a connection with your customers by inviting them to display their photographs of your jewellery on your page. A newly engaged customer can send a photo of his fiancée wearing her engagement ring (purchased from your store) with the caption “She said yes!” This is an excellent way to promote your engagement ring range beyond your current target audience, as this newly engaged family will share the post with their family and friends, increasing brand awareness beyond your immediate customers.
Ending a post with a provocative question is a great way to stimulate response from your followers.
Tell us your love story!
Which necklace is your favourite?
Who would you give this bracelet to?

Reward Your Followers

Your social media platform encourages followers to become repeat customers, by keeping them engaged with your products and reminding them about the positive experience of shopping from your store. Reward your regular followers with special giveaways, discounts and competitions, and release previews of your latest range so they can be the first to buy from you.
Your customers are your best marketing resource and social media is the best platform for building a strong relationship with them. Create a friendly and stimulating environment that reflects the style and essence of your jewellery range, and you will engage a strong and supportive customer base.

Further reading:

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